Tracking Shipments

Do your customers ever call asking for the delivery status of their shipment?

InSiteShip gives your Customer Service Department access to shipment tracking information directly from their SyteLine or Visual Order Entry screen.

With the customer's order displayed, clicking on the "Shipping History" button will not only show the details of the shipment, it will also provide a direct link through the tracking number to the UPS or FedEx website.

The InSiteShip Shipping History displays all of the information that Customer Service needs while the customer is still on the phone, including:

  • Details of items shipped
  • Number of containers
  • Tracking or pro numbers
  • Weight
  • Shipment value
  • Actual freight cost
  • Freight amount billed to customer
  • Lot and serial number information
  • Date shipped
  • Carrier used

And by clicking on the tracking numbers, Customer Service will even have access to know who signed for the delivery if the customer already has the shipment!

InSiteShip makes your Customer Service department smile and your customers glad they did business with you!

SyteLine Users

InSiteShip eliminates the need to run the Order Shipment in your SyteLine software

Visual Users

InSiteShip eliminates the need to create Pack Lists in your Visual software and allows you to pick from multiple bins!

All Users

InSiteShip eliminates the duplicate manual entry of entering your customer order into a separate shipping software solution.